What is File Fortress™?
File Fortress™ is an easy-to-use, secure, web-based solution for sending and
receiving e-mail.
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Why is traditional (unsecure) e-mail unsafe for sending
confidential information?
Most e-mail systems transmit your messages and their attachments as plain-text
over an unsecured connection. Messages sent as plain-text are especially
vulnerable to unauthorized access from hackers or other malicious individuals.
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How does File Fortress™ secure e-mail transactions?
File Fortress™ requires all transactions to occur over a secure channel. We
support the highest encryption level available (256-bit encryption via Secure
Socket Layers (SSL)). In addition, File Fortress™ uses industry-standard
encryption protocols to encrypt both message text and file attachments.
Finally, when you send messages using File Fortress™, the messages are
delivered to, and stored on, our servers only. Traditional e-mail systems
deliver a copy of the message to each recipient's e-mail server, leaving your
messages vulnerable to unauthorized access at multiple locations.
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Do I have to install any software to use File Fortress™?
No. File Fortress™ is a web-based solution that can be accessed from any
Microsoft Windows PC running Internet Explorer 5.x or above.
Note: File Fortress™ will load a small Java Applet to
your PC, which is used for adding attachments to your secure e-mail messages.
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How much does File Fortress™ cost?
We offer a variety of subscription options ranging from a FREE Individual
Account to an Enterprise Business License. Please see our
Pricing Chart for more details.
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How are my credit card number and e-mail attachments stored on
the FileFortress.com?
FileFortress.com is serious about security and makes every reasonable effort to
secure your confidential information. We encrypt all credit card numbers,
passwords and other authentication-type information. In addition, all
transactions within our private site occur over a secure connection. We support
the highest level of encryption available (256-bit encryption via Secure Socket
Layers (SSL)). All message text and file attachments are encrypted on our
server using industry-standard encryption protocol.
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How secure are my e-mail attachments once they are uploaded to
FileFortress.com?
This question is asked more often than all the others. We at File
Fortress™ understand the concerns people have about uploading confidential
information to servers managed by a third party (FileFortress.com).
Consequently, we have strived to make security our number one priority.
We continually evaluate new technology make every reasonable effort to ensure
the safety and security of your information. For example:
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File Fortress™ incorporates three-part Log In Authentication (E-mail, User Name
and Password).
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File Fortress™ is protected by an industry standard, enterprise firewall.
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Messages and file attachments are stored on a separate, secured database
server.
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All transactions within FileFortress.com occur over a secure connection. We
suppport the highest level of encryption available (256-bit encryption via
Secure Socket Layers (SSL)).
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All messages and file attachments are encrypted on our servers using
industry-standard encryption protocols.
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Messages are not sent to recipients directly. Instead, they are stored on our
servers and recipients must be Authenticated in order to view message contents.
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File Fortress™ users have the ability to set an expiration date for attachments
on each message. Once this date is reached, the attachments for that message
will be removed from our servers.
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Can you explain how the File Fortress™ user licenses work?
File Fortress™ offers user licenses for 1, 10, 25, 50 and 100 users. We also
provide Enterprise licenses for organizations with greater than 100
users. Each license represents a single user. For example, if you
purchase a 10 User License, then you, as the administrator, and nine (9) others
can access the system simultaneously. Users are grouped under an account
and the administrator can add or remove users at their discretion, up to the
number of licenses purchased.
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How do I get assistance if I encounter a problem or have
questions?
If you have questions or encounter a problem you can contact our
Customer Service department by telephone or e-mail Mon - Fri between
the hours of 8:30 AM and 6:00 PM. Plus, an informative how-to guide for working
with File Fortress™ is always one click away.
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What is Secure Socket Layers (SSL)?
SSL (Secure Socket Layers) is a protocol from Netscape Communications
Corporation which is designed to provide secure communications on the Internet.
SSL is a protocol that encrypts data during its transfer from one point to
another.
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What is a Java Applet?
In the simplest terms, a Java applet is a mini-program that exists inside a Web
browser, like Netscape or Internet Explorer. The Java applet that
FileFortress.com uses allows users to select files and attach them to e-mail
messages.
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What is encryption?
Encryption scrambles your data by using irreversible mathematical functions. It
is simply the encoding of data so that it cannot be read by anyone who does not
know the password that decodes it.
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Why do I need encryption?
Data on almost every computer is vulnerable. There is no privacy at all on most
PC's. Privacy is something that we take for granted in the real world but do
not pay much attention in the digital world. Your PC is open, vulnerable and
totally accessible to any one from your neighbor who shares the cable modem.
This is easiest way to protect information is through encryption, so that even
if it is accessed without your permission or knowledge, it is unreadable and
therefore, useless.
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How secure is Encryption?
Passwords in most programs such as Excel or Access can be broken rather easily,
even by people with very little computer knowledge. Tools for breaking
passwords are readily available on the Internet. Conversely, a file that is
encrypted with a strong encryption algorithm, such as AES (a
Federal Information Processing Standard (FIPS) approved encryption
algorithm), which is used by File Fortress™, is statistically impregnable
against brute force attacks. It would require hundreds of computers more than a
hundred years to break the encrypted file!
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